Returns
Wholesale-Cycle Return Policy
- NO returns or exchanges on any USED items.
- NO returns or exchanges on BIKES or ENGINES.
- ALL approved returns may be subject to a 10% restocking fee.
In the event of shipping errors, faulty-fitment issues, or mistakes on new & unused items - Wholesale-Cycle will issue a return shipping label & promptly exchange for the correct product if available. If the correct item is unavailable, we will issue a 100% full refund - including the shipping charges.
We are unable to accept returns on items that are USED, SCRATCHED, DIRTY, PREVIOUSLY INSTALLED or DAMAGED in any way. If you have questions or are unsure, please contact SUPPORT before returning your item. Pro Tip - Return it in the condition you received it.
RETURN INSTRUCTIONS
ALREADY HAVE AN ACCOUNT? If you placed your order on your Wholesale-Cycle.com account - RETURNS are EASY! Simply log in to your account and SELECT the item you would like to return. Follow the on screen prompts and you will receive email instructions on how to proceed with your return.
DON'T HAVE AN ACCOUNT? Checked out as a GUEST? - No worries! Just grab a piece of paper and let us know why you are returning your item. Please be as detailed as possible so we know how to process your item when it returns. -OR- Locate the email we sent regarding guest account creation when your original order was placed. This will allow you to complete the account setup process and use our easy return process.
ORDERED ON EBAY or AMAZON? Please include all relevant order information with your return.
Be sure to safely package your return item so it arrives to us in good condition. Please include all original tags, bags and instructions. All returned items must be in re-salable condition. Pro Tip - Return it in the condition you received it.
Please mark the package ATTN: RETURN DEPARTMENT. If you were provided a return authorization number - please visibly mark that # on the outside of the package.
Please send to:
WHOLESALE CYCLE
ATTN: RETURN DEPARTMENT
3228 Manchester Rd.
Akron, Ohio 44319
Please allow 3-5 days for account credit or refunds to be issued. If you don't receive a refund in that time, please contact us for further details.
Example Screenshots:
